DirectMobility provides mobility aid product repairs, hire, and purchase services across the Melbourne metropolitan area. In addition, our online products can be shipped Australia-wide.
Shipping costs are calculated at checkout based on your location and the size/weight of the item. Some items may qualify for free shipping.
Our products are shipped from multiple locations. Some items are dispatched directly from our warehouse, while others are sent from our trusted suppliers. If preferred, you can also request for supplier-shipped items to be delivered to our warehouse first—this allows us to inspect or consolidate your order before arranging home delivery.
This will depend on a number of factors. Obviously your height and weight will make a significant difference – so, whilst portable scooters are great for people needing to transport regularly they are not suited to large framed people or those wishing to travel long distances.
Even so, there are some portable scooters that do offer reasonable legroom and weight capacities up to 136kg. Conversely, smaller framed individuals may find many of the large size scooters too big for them to handle, although again there are relatively small models even in this category. So it really comes down to assessing exactly what your physical needs are, your budget and where you intend to use the scooter.
Trying as many scooters as possible is also a great way to narrow down the options available and help you to find the right scooter for YOU. We have over 50 models of electric scooter on display in our showroom or, if you can’t get to us, we have mobile showrooms on the road everyday which can bring up to 6 scooters to your home for a free demonstration or 7-day home trial. Book your free demonstration by completing an online contact form.
Scooters use two deep cycle 12-volt dry batteries, which are either lead acid or increasingly commonly gel cell based. These batteries perform best when charged regularly and we therefore recommend that users charge them every night or at the least after each use. The batteries do not hold a memory and will last longer if not drained before re-charging.
All modern chargers are fitted with an automatic ‘cut-out’ feature. This means that even if the charger is left on continuously it will only draw enough charge to recharge the batteries and then either cut out completely or drop to a trickle charge.
Yes, all new scooters come with at least 12 months warranty.
Most products have a standard 2 year warranty against manufacturer defect only. This does not cover normal wear, tyres, inner tubes, accidental damage or misuse. In the unlikely event of a warranty claim either return the scooter to our workshop or simply call our head office and we will arrange for one of our technicians to come out to your home and either repair the scooter on-site or collect it and, if possible, leave you with a loan scooter to keep you mobile.
Please note, we pride ourselves on our level of service and support – we DO NOT use outside contractors. We believe in taking responsibility for our own customers so that you will always have the same company who supplied the product available to meet your servicing needs at any time in the future.
Modern scooters require very little in terms of servicing. The motors are sealed and require no lubrication so apart from making sure that the batteries are regularly charged and the tyres maintain good air pressure (approximately 35 psi) there’s nothing more to do.
Some users like to have their scooters checked once a year just for peace of mind.
Usually such services will include standard checks and cleaning of connections, battery leads, motor brushes and charging units as well as checking tyre pressure. We undertake all service work ourselves, using trained technicians.
Mobility Aids Australia have full time service technicians on hand to help with all your service needs. Contact us to enquire about servicing your scooter or power wheelchair. In order to maintain high quality service to our customers we only service products that we have sold.
This is a very open-ended question, a bit like how long is a piece of string!
Again there are a number of factors to consider – how often the scooter is used, how regularly it is charged, how many inclines does it go up and down, what load is it carrying, what type of battery is it using and so on. In reality a heavy user (5+ times a week) can go through a set of batteries inside a year, other, very occasional users (1-2 times a week) may keep the same batteries for up to 5 years. As a very general guide we suggest that people budget for new batteries every 2-3 years.
Most batteries do come with a 12 month warranty against manufacturer defect only – please note this does not cover normal everyday wear. We stock a full range of batteries from 12 to 100 amps from a variety of manufacturers – please contact us for more information.