Direct Mobility Australia
We offer a 7-day change-of-mind return. You may request a return within 7 days of receiving your item.
Start a return: info@directmobility.com.au (Items sent back without approval won’t be accepted.)
Return instructions and the return address will be provided once your request is approved.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or the wrong product was received. We will assess and arrange an appropriate remedy in line with Australian Consumer Law.
Tip: Keep packaging and take photos of the issue to help us resolve it faster.
For change-of-mind returns, we cannot accept:
If an item is faulty, unsafe, not as described, or fails to meet consumer guarantees, you may still be entitled to a repair, replacement or refund under the ACL—even if it falls into the categories above.
The quickest way to receive the item you want is to return the original item (once approved) and place a new order separately.
Once we receive and inspect your return, we’ll notify you of the outcome. If approved, a refund will be issued to your original payment method.
If more than 15 business days have passed since approval and you have not received your refund, please email info@directmobility.com.au.
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund if the product you purchased is faulty, unsafe, not as described, or does not do what we said it would do. Our 7-day change-of-mind policy is provided in addition to your statutory rights.
